Refund policy

60-day money-back guarantee
Try BOWLFUL for 60 days. If it is not for your dog, tell us and you get your money back. The 60 days start on the day your order is delivered.

How to request a refund
Email us at support@holypup.com within 60 days of delivery with your order number and a short note on what did not work. We may ask you to return any unopened cans. If so, we will send you a prepaid return label and the return address. Please do not send anything back before contacting us.

Refunds
Once your request is approved, we will refund the purchase price to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Original shipping costs are refunded when the product was damaged or an error was made on our side.

Damages and issues
Please inspect your order upon delivery and contact us right away if a can is damaged, defective or you received the wrong item. We will replace it or refund you, whichever you prefer.

Subscriptions
Subscription orders are covered by the same 60-day guarantee. You can pause, change or cancel your subscription anytime in your account or by emailing us. Cancellations take effect for the next renewal.

Limits
The guarantee applies to one refund per household and covers purchases made directly on holypup.com. Gift cards are non-refundable.

Questions?
Email us at support@holypup.com.